When you visit our Website, we obtain personal information which you knowingly disclose to us. We request information when you contact us, which may include name, address, telephone number, email address, gender, date of birth, credit card information (“Personal Data”).
Cookies are small text files placed on your computer and are common throughout websites across the internet. When used properly they are used to inform and encourage best practice by online websites and businesses, and to deliver and record timely and relevant information to users. We use them:
To collect anonymous information that will help us to help you.
To understand visitors’ browsing habits on our website and allow us to improve our services.
To compile statistical reports on website activity, e.g. number of visitors and the pages they visit.
To define advertising on and off our website to certain users based on their browsing habits.
We do not store any personal information in our cookies that other web users could read and understand.
1. YOUR PRIVACY
We may collect, process and use your personal information (“Personal Data”) to carry out our obligations arising from your contacting us for help or assistance.
We will only share this information with those organisations currently partnered with us and who are responsible for administering such help or assistance as may be required, or with any emergency service should that be required in order to facilitate your safety, or the safety of others.
2. PURPOSE OF PROCESSING PERSONAL DATA
a) Your Personal Data will be processed by us for the technical and functional management of the Website. When you visit our Website, our Website administrators process technical data linked to the use of the Website to enable us to deliver the functionalities of the Website. With this technical data our website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner. For this purpose cookies are used as well. For this purpose we process technical data like the IP-address of your computer, the visited webpage’s of the Website, the internet browser you use, previous/next visited websites and the duration of a visit/session. We retain technical data for as long as legally required for this purpose.
b) You can contact us by e-mail. In this case we will use your Personal Data to answer your question. For this purpose we process your name, your contact information, your correspondence with us about your question and all other Personal Data you provide us with and which is required to answer your question. Your data will be kept in our systems as long as legally required and will then be deleted, with the exception of a log file containing your name, contact information, the date you contacted us and the subject of your question.
c) Other purposes such as but not limited to the following:
The generation of management information and statistical data;
To comply with legal obligations
To administer help and support;
For attribution of content you post;
To prevent or stop fraud and abuse;
3. WHO HAS ACCESS TO YOUR DATA
Watchet Coronavirus Community Help uses third parties for certain processing activities, such as Website hosting. As far as these third parties have access to Personal Data in order to execute these processing activities, we have taken the required organizational and contractual measures to ensure that your Personal Data is exclusively processed for the purposes mentioned above. Only if we are required to do so by law, your Personal Data will be provided to supervisory agencies, fiscal authorities and investigative agencies.
4. THIRD PARTIES
We are not in the business of selling Personal Data about our customers for marketing purposes to third parties.
5. LOG FILES
As with most websites, we automatically gather non-personally identifying information and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, data/time stamp, and clickstream data. We use this information, which does not identify users, to analyse trends, to administer the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected information to personally identifiable information.
6. SOCIAL PLATFORMS
We will not share your information on any social platform
7. LINKS TO OTHER WEBSITES
8. MINORS PROVIDING PERSONAL DATA
Persons below the age of 18 may only provide personal data to Watchet Coronavirus Community Help if they have written permission of one of their parents or their legal guardian who has read this privacy, security and cookies policy.
9. HOW WE PROTECT PERSONAL INFORMATION
Your Personal Data are treated strictly confidential and our Website maintains appropriate administrative, technical and physical safeguards and security measures to protect the Personal Data you provide on this Website against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use and any other unlawful forms of processing. To this purpose, Watchet Coronavirus Community Help uses several security techniques including secure servers, firewalls and encryptions.
10. WHAT COOKIES DOES WATCHET CORONAVIRUS COMMUNITY HELP USE
Strictly necessary cookies are essential in order to enable you to move around the websites and use its features, such as accessing secure areas of the Website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance cookies collect anonymous information about how you use the Website and the pages that you have visited, for instance which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Website works.
Functionality cookies remember your selection and choices to improve your experience in our Website. For instance, the cookies enable you to place products in your shopping cart and review the contents of your shopping card. These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, our Website may be able to recognize in which area you are currently located by storing this information. The Website can also recognize if the user has already signed up for our newsletter or if the user is seeing a certain page for the first time. The information these cookies collect is aggregated and therefore anonymous and they cannot track your browsing activity on other websites.
Advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the Website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.
First party cookies allow us to understand who has visited which page(s), to determine how frequently particular pages are visited and to determine the most popular areas of the site and general in order to monitor the usage of the Website.
Third party cookies are used for analysing traffic sources and visitor behaviour as well as for controlling access and site features across the Website.
Session cookies are used to store information about your page activities so you can easily pick up where you left off on the server’s pages. When you close the internet browser, the session is ended and the cookie is deleted.
Persistent cookies are employed to store your preferences and to recognize you at a subsequent visit.
11. ACCEPTING OR REJECTING COOKIES
You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.
Microsoft Internet Explorer
Alternatively, you may wish to visit aboutcookies.org or wikiHow – Clear your browser cookies which contain further information.
Please note that some parts of our website may not function properly if you reject cookies.
If you have any questions, comments or complaints about us or how we process your Personal Data, or in case you wish not to be contacted by us for direct marketing purposes anymore, please contact us. Also, upon request, we will provide you with a summary of any personally identifiable information collected and retained by us regarding you. You may modify, correct, or update your personal information or request to have your personal information removed from our database. We will only send copies of personal information to the email address on file for the visitor name associated with it.
Our contact details are:
44b Swain Street
Data Protection Phone Script – Written version of verbal policy mentioned on helpline system.
As you may have heard, organisations in the UK are subject to new data protection laws, which include ensuring that you are aware of both your rights and how we use your data and information.
Your information that we discuss today may be stored and used Watchet Coronavirus Community Help. You can contact us on 01984 632365 between 9am and 5pm Monday to Friday. You can also e-mail us at email@example.com or write to us at 44b Swain Street Watchet TA230AG. Our website is www.watchet.link and has all information regarding your data and personal information there.
For any enquiries specifically regarding data we may store about you, or how we use your data, you can contact our Data Protection Officer via e-mail at firstname.lastname@example.org or write to them at our address marking your letter for the attention of the Data Protection Officer.
In order to assist you fully we may need to share your information with other support networks.
If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail using the details I gave you a moment ago.
If any data we hold regarding you is incorrect, you may request a correction to your data at any time.
You may also request that we cease processing your data at any time or to object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received.
You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format.
You also have the right to request that we delete any or all personal data we may hold on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this the case.
After dealing with your enquiry we delete all notes and written information on a daily basis, we may however retain your contact details, name, telephone number, address etc. to enable us to keep in contact with you should this be a requirement of supporting you fully.
If for any reason you are unhappy with our use of your data and wish to lodge a complaint, you can contact the Information Commissioner’s Office as the supervisory authority within the UK. You can do so using their website at ico.org.uk by clicking the “Report a concern” link and then following the steps found on the page.